Frequently Asked Questions - FAQ
Where are you based?
3F is based in Corby northamptonshire uk, about 1 hour drive north of london.
What is 3F?
Our company dedicates itself to innovate in chemicals, mechanicals and electronics to improve its offer in fire fighting media. We create and manufacture chemical compounds and equipment, and we also represent associated companies, which share our views about quality and services. We offer to our customers a full range of fire fighting products. 3F started in 2007 with a team of skilled experts with more than 20 years of experience in fire fighting technologies.
3F concept is simple and based on three fundamental points to ensure a fast extinction with no risks.
- Firstly, offering a range of fire fighting foams with high standard in performance at an affordable price, picking up the right foam to address the customer's risks.
- Secondly, offering equipment, which allow to use fire fighting foams in a safe, efficient and economical way.
- Thirdly, in opposite to most manufacturers, we offer a complete answer, which is not, just an efficient tool to tackle fires, but also a warranty to avoid the contamination usually provoked by the foams.
3F is certified ISO 9001:2008
What is your relationship with ABC Mcintosh?
3F is a spin-off of abcmcintosh and sister company. 3F was created to expand our growth worldwide./p>
If I want a product should I contact abcmcintosh, 3F or CTD?
If you are based in uk you should contact abcmcintosh.
Outside uk please contact 3F.
Don't bother too much as our staff will direct you to the right person.
You offer many products. Where is your expertise?
Originally we own the knowledge internally for chemicals and high pressure systems FAS. As we work very closely and under exclusive agreement with other manufacturers, we acquired a reliable expertise in other equipment and we always get the support we need.
You represent the dosing systems CTD. How do you deal with them?
CTD awarded to 3F the exclusivity in about 40 countries, covering most of Asia and Latino Americas. They support us for all technical issues including the know-how about installation.
Which products or equipments, propose 3F?
- FAS ULTRA
- FAS Mini
- FAS Phoenix
- FAS Power
- FAS Max
- Pumps HYFLO
- Heat detector : HOTSPOTTER
- Foam trolley
- Handy Foam portable unit
- Hi-Ex Generator
- Foam chamber
- Special extinguisher
What is the difference and benefits using CTD versus other systems?
<CTD is considered as an high tech concept. It relies on sophisticated waterflow meters and an integrated panel of control fully automatic. It is conceived ''fireman proof''and resists to tough conditions of use and hostile weather.
<CTD is a product for life.
If my equipment does not work what is your level of support I will get?
In all countries we have an agreement with our local partner. Our partners are trained to solve most of the maintenance problems and store a spare parts stock. If they cannot resolve the problem we will either come and assist or receive the damaged equipment to refurbish it.
Is there any cost if the equipment fails?
There are no costs if the problem is under warranty. After warranty period we charge the cost of spare parts and manpower.
I am looking for a product I can't find in your site. What can I do?
Please fill the contact form and detail as much as you can your request. We will give you a reply even if negative.
Can we get from you a high level of support regarding technical issues ?
Yes... But if we are not in position to help, we can direct you to experts skilled in fire fighting technics.
What is you standard delivery time for an order ?
We will list hereunder our standard delivery time for EX-works conditions.
- Chemicals: 1 week for quantities under 10 Tons.
- FAS : 6 weeks from 1 to 10 units
- CTD : 8 weeks from 1 to 5 units Triton and Cameleon, and 1 - 2 units Salamandre.
- Pumps : 6 weeks from 1 to 10 units
- Other products or quantities : please ask for confirmation.
How can I order your chemicals / equipment ?
It is very easy. Please write a message on our email firstname.lastname@example.org or give a call to our area representative.
How can I pay ?
Please make a swift to our accounts in US dollar, Euro or Sterling Pound. 3F NEVER ask for payment to its sales team. All payments must be done to our company accounts. All required information is given on our order aknowledgment.
What is your warranty for your foams and chemicals?
For synthetic foams we offer a 10 years warranty,
For proteinic foams our warranty is 5 years.
For other chemicals please refer to the technical data sheet.
I can't achieve the rating I want for my extinguishers. Can you help me?
3F has more than 20 years expertise in extinguisher technology. Our range of products can meet all known ratings. Additionally we offer specialties like alcohol resistant product, fat fires additive, anti freeze agent and foam booster to adjust along your needs.
You offer several side chemicals. What are they for?
Please review their applications in their data sheet.
What are your main advantages for foams ?
Our foams are conceived to be efficient and eco friendly. As specialists in the field, we put on the market the latest technologies... After being seen as a pioneer in the fluoro free technology, we are proud to launch a full range of Solvent Free (SF) to offer high quality products without the inconvenience of hazardous solvents and elevated demand for biodegradation. (see SF)
How works your warranty on foams ?
We can check our foams over time on aging. If it appears that our foam is damaged during the warranty period, we all ascertain on the origin of the poor level of the foam. If the warranty is engaged, we will replace at our charge the existing damaged foam to a new one.
What happens if I mix accidentally two different foams ?
Please contact us and send one bottom and one top samples. We will issue a report and make our comments. depending on the foam type, all possibilities are there, from destruction to no risk.
I want to know if my foam is still usable
Please and us a sample of 1 liter in a plastic bottle with identification and we all conduct an analysis and make a conclusion.
I want to know the remaining shelf life of my foam. Can you help me ?
Yes, we will make an ageing test and give you our estimated shelf life if stored in proper conditions./p>
I want to know the performance level of my foam. Can you do it ?
Yes, we will arrange a small scale reference fire test and make our conclusion.
Can I get an approval on real fire test from you ?
No, but we can support you to get one as we work closely with recognized bodies and laboratories.
Should I return the packaging for the foams ?
No, packaging are included in costs.
What can I do with my empty drums / IBCs ?
You must dispose of them following the regulations. We can take back your IBCs and drums 200L if you return them to our plant at your own costs.
Do you recycle old foams ?
No... we cannot give a warranty on an expired foam, even if we boost it back with new components.
What can I do with my expired foams ?
It depends on local regulations. In many countries, you must have it collected and incinerated
Does your foams contain PFOS ?
No...these products have been banned and are no longer available in europe and USA.
What is your view on the debate on C6 fluorosurfactants ?
We are very clear on this issue.... We don't believe that a C6, even if presented as better than others, can be a long term answer as it will still be persistent and bio accumulate. So far, we don't have a clue on long term studies in human population to be sure that the toxicity is acceptable.
What is your position regarding environmental issues for foams ?
We offer a range of products which are progressively freed from their worse components : we have a range of FFF -fluoro free foams- and arrange of SF -solvent Free foams- : please refer to our special leaflets.
What are the benefits of High pressure systems ?
These equipment are light and compact so they can be fixed in a pick up vehicle or small van.Their flow rate is exceptionally low.
What means F.A.S. ?
FAS means Fire attack System. Our system is based on High Pressure technology up to 200 Bar -3000 psi.
Why using High Pressure?
According to latest studies, the water droplet size is key to extinguish the fire. The most efficient way to attack fires is to use water sprayed in tiny droplets: small droplets increase the surface of contact of water and fuel and so increase the cooling power. High pressure allows reducing the droplet size but still enabling them to be in contact with the fire.